Refund and Returns Policy

All physical products sold (except electronic items) are covered under our Warranty Policy & will be replaced accordingly.

Buildmart.dirigible.com.ng shall endeavor to facilitate the timely delivery of Products and materials as per a Customer’s order details, indicated dispatch times, and terms and conditions of the supply of the Products stated by a Buildpro/Supplier. If a Customer is not satisfied with a purchase, we are here to help.

(I) RETURNS:

Returns of Products are accepted from Customers,

    – If the Products delivered are incorrect.

    – If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Buildmart.dirigible.com.ng Customer Care at +234 915 387 7293, and we will have the issue quickly resolved.

    – If it is found that received Products are defective or malfunctioning.

Subject to the above, when a Customer has requested for a replacement of Product(s) and the Buildmart/supplier does not have a replacement the Product(s), in such cases the Buildmart/Supplier can agree to a refund to the Customer and the Customer shall be obligated to accept the refund in place of a replacement.

The timeline to refund the customer is within 7-10working days

REPLACEMENT:

     – Replacement can be for the entire product or part(s) of the product subject to availability of the same with Manufacturer.

      – Replacement is offered for the products sold at Buildmart.dirigible.com.ng only.

      – All products should be checked thoroughly during delivery for any incidental damages. No claim, except for manufacturing defect, will be entertained once the product is delivered & money is received.

     – Replacement of products due to size or color misfit will be only considered if the vendor agrees to exchange the same. In case of acceptance by the Vendor, Shipping charges and Replacement charges shall be borne by the customer and there shall be No Refund of Excess Amount and the customer can purchase any product on Buildmart for the Refundable Value In order to get a defective item replaced. 

  – Contact Customer Care via email at customerbuildmart@dirigible.com.ng or call us at +234 915 387 7293, within 5 days from the date of delivery.

     – The defective product or part will be recalled and a replacement will be shipped only after verification & approval by the Manufacturer’s service engineer/regional customer care head of engineer/regional customer care head of manufacturer who will contact you within 48 hrs.

The following shall not be eligible for return or replacement

      – Return requests beyond 48 hours of Delivery

      – Damages due to misuse of the product

      – Incidental damage due to malfunctioning product

      – Products with tampered or missing parts & packaging

      – Any damage/defect which is not covered under the manufacturer’s warranty

      – Any product that is returned without original packaging and accessories, including the box, Dirigible Building Products Ltd packaging if any, and all other items originally included with the product(s) delivered

CANCELLATIONS:

Cancellations are accepted under the following circumstances

      – Ordered Products are NOT in transit/orders have NOT yet been processed by the Buildmart/Supplier.

      – Ordered Products are NOT customized to suit a Customer. 

      – A shipment, once arrived at a Customer’s doorstep, cannot be canceled for any reason other than mentioned in the return policy above.

Partial Cancellations / Modifications:

In case a Customer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of buildmart.dirigible.com.ng immediately and a new order will be generated for the modified quantities.

NOTE:

      – Cancellation/Modification of product requests should be initiated before the item dispatch.

      – All orders are subject to acceptance by the Buildmart/Supplier

REFUND:

If the item is not available from Buildmart.dirigible.com.ng/Supplier, the complete amount will be refunded else gateway charges(3.5%) will be deducted from the total amount.

(II) NO RETURNS:

 Categories: Sanitaryware, Walls & Floorings, Showers & Wellness, Kitchen, Decor, and other fragile items

      – For products like sanitaryware, kitchenware, mirrors, microwavable, barbeques, water Heaters, shower cubicles, steam rooms, bathtubs, tiles & other fragile products.