You can raise a dispute within 7 days of delivery, either by sending an email to supportbuildmart@dirigible.com.ng with images of broken/defective/damaged products within 7 days of delivery or collection, please mention your order number in the email and sign into your Dirigible account if you are a registered customer (Easy method).

Product After 7 days Of Delivery Return Can not be Accepted.

Reverse pickup orders We will initiate a refund once the item is picked up by our courier partner.

Self-ship orders We will refund you when your item back from the warehouse. The refund amount will be credited within 3 to 5 working days in your Dirigible account.

Delivery charge varies with each product. Most products have FREE delivery in Lagos in Nigeria.

Some items may have a shipping cost depending on the product.

The estimated time of delivery is within 7 working days for domestic orders and 15-17 working days for international orders. All orders get shipped within 3 to 5 days from the warehouse.

We try to process all deliveries through reputed courier companies like GIG, GUO, Tranex, DHL, and Others. In some cases, your Zipcode or Areacode is not serviceable by these courier companies, we use Nigerian Postal Service Nipost and logistics partners for those deliveries.

We try to process all deliveries through reputed courier companies like GIG, GUO, Tranex, DHL, and Others. In some cases, your pincode is not serviceable by these courier companies, we use Nigerian Postal Service Nipost and logistics partners for those deliveries.

All items are carefully packaged to avoid any form of damage.

Customs duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

Dirigible offers you multiple payment methods. Whatever your online mode of payment, you can trust assured that Dirigible's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Debit Card, Credit Card, and Cash on Delivery to make your purchase in selected locations. We also accept payments made using Verve, Visa, MasterCard, American Express, and Any Club credit/debit cards.

Yes, you can make credit card payments through the Dirigible mobile site. Dirigible uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Yes.

No, Dirigible does not collect or store your account information at all. Your transaction is authorized at multiple points, first by Paystack and subsequently by Visa/MasterCard/Amex secure directly without any information passing through us.